Refund policy

Your satisfaction is our top priority. Our policies ensure a smooth shopping experience:

At Point Center, customer satisfaction is our top priority.

1. Return Window: We accept returns and exchanges within 14 days of delivery. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

2. Defective or Damaged Products: If you receive a defective or damaged item, please contact us within 14 days of receipt. We will arrange a replacement or issue a full refund, and we will cover all delivery/shipping fees for our mistake.

3. Non-Refundable Items: Personal care items and opened makeup/fragrance products are non-refundable unless they arrive defective or damaged.

4. Refund Process: Refunds are processed within 14 business days back to your original payment method.

If you have any concerns or to initiate a return, please contact our customer support team.

For any concerns or to initiate a return, please contact our customer support team. We're here to help.