REFUND POLICY

Your satisfaction is our top priority. Our policies ensure a smooth shopping experience:

1. Defective or Broken Products: If you receive a defective or broken item, notify us within 3 days of delivery. We'll arrange an exchange promptly.
2. Makeup Products: Generally, makeup/fragrance items are non-refundable. However, if there’s a defect caused by delivery, contact us immediately for assistance.
3. Unboxing Protocol: Do not open the box if you notice any issues upon delivery. Inform the delivery team, and we’ll handle the rest.
4. Wrong Colors or Sizes: If you receive an incorrect color or size, notify us within 1 day. We will facilitate a swift exchange.
5. Our Mistake, Our Responsibility: If the error is on our end, such as a defective item or wrong variant, we’ll cover the delivery charges for the exchange.
6. Refund Process: Refunds are processed within 3-5 days of initiation, using the original payment method.

For any concerns or to initiate a return, please contact us at pointcenterlb@gmail.com.

Non-Returnable Items: Products that have been opened, used, or damaged by the customer cannot be returned or exchanged unless they arrived defective.

Shipping Fees: Shipping fees are non-refundable unless the return is due to our error or a defective product.